Vocabulary Flashcards and Quiz of Handling Complaints with a Difficult Client – English for Store Clerk – Easy Level

Complaint
A statement that something is wrong.
Root cause
The main reason for a problem.
Charge
To put power into a battery.
Manager
A person who is in charge.
Problem
Something that is not working well.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Charge
Manager
Problem
A person who is in charge.
To put power into a battery.
A statement that something is wrong.
The main reason for a problem.
Something that is not working well.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Root cause” mean?
5. What does “Charge” mean?
6. What does “Manager” mean?
7. What does “Problem” mean?

Practice more with this lesson: