David talks with Anna about a problem with her order. He apologizes and offers a solution. They work to fix the misunderstanding together.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Misunderstanding: A failure to understand something correctly.
Order: A request to buy something.
Process: A series of actions to do something.
Practice more with this lesson:
