Sarah works as a store clerk. A customer, Robert, is upset about a product. They talk to solve the problem calmly.
Vocabulary:
Clerk: A person who works in a store.
Faulty: Not working correctly.
Refund: Money given back for a bad product.
Charge: To put power into a battery.
Replace: To give a new item instead of a bad one.
Practice more with this lesson:
