Clarifying Next Steps in Customer Service – English for Store Clerk – Advanced Level

Jessica helps John with a problem. They talk to fix a misunderstanding. Jessica explains what will happen next.

🎧 Clarifying Next Steps in Customer Service
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Vocabulary:

Order: A request to buy something.

Package: A box or bag with items inside.

Return: To send something back to a store.

Shipping: The cost or process of sending items.

Prepaid: Paid for in advance.


Practice more with this lesson:


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