Mia and David discuss how to write emails when items are out of stock. They practice apologizing and offering compensation clearly. This helps improve customer service skills.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Stock: Items available for sale in a store.
Delay: To make something happen later than planned.
Polite: Showing good manners and respect.
Practice more with this lesson:
