Olivia and Daniel talk about writing emails. They discuss how to apologize and offer help when resources are low. They want to keep customers happy.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Resources: Materials or help needed to do a job.
Delay: To make something happen later than planned.
Polite: Showing good manners and respect.
Practice more with this lesson:
