Sophia and Michael discuss how to handle a customer complaint. They have limited resources. They decide when to escalate the problem.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Complaint: A statement saying something is wrong or not good.
Resources: People or tools available to do work.
Workaround: A temporary way to solve a problem.
Impact: The effect or influence of something.
Practice more with this lesson:
