Handling Complaints and Negotiating Terms – English for Social Media Manager – Advanced Level

James is a social media manager. He receives negative feedback from a client. They discuss how to fix the problems and make a new agreement.

🎧 Handling Complaints and Negotiating Terms
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Vocabulary:

Feedback: Information about how good or bad something is

Negotiate: Discuss to reach an agreement

Contract: A written agreement between two parties

Engagement: Interaction like likes or comments on social media

Report: A document giving information or results


Practice more with this lesson:


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