James and Sarah discuss a problem on social media. The issue happened during busy work hours. They need to solve it quickly and carefully.
Vocabulary:
Escalate: To make a problem bigger or more serious quickly
Peak: The highest or busiest point in time
Polite: Showing good manners and respect
Culture: The ideas and customs of a group of people
Reputation: What people think about a person or company
Practice more with this lesson:
