Paul and Laura talk about a problem with the new social media manager. They discuss how to handle the complaint and decide to escalate it. They want to solve the issue quickly and well.
Vocabulary:
Escalate: To make a problem more serious by involving higher authority
Complaint: A statement that something is wrong or not satisfactory
Onboarding: The process of introducing a new employee to a company
Supervisor: A person who manages or directs workers
Example: A specific case used to explain or prove something
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