Emily and David discuss how to fix a service problem. They plan a meeting to solve the issue quickly. They want to make sure customers are happy again.
Vocabulary:
Complaints: Statements expressing dissatisfaction or problems
Feedback: Information about reactions to a service or product
Apology: A statement saying sorry for a mistake
Backup: A plan or system used if the main one fails
Invite: To ask someone to join an event or meeting
Practice more with this lesson:
