Michael is an SEO specialist. He talks with Sophia about a service failure. They discuss how to fix the problem and offer compensation.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Traffic: The number of visitors to a website.
Keywords: Words used to improve website search results.
Discount: A reduction in the price of a service or product.
Practice more with this lesson:
