Kevin and Laura talk about closing a call during busy work hours. They discuss how to handle emergencies and end conversations politely. This helps keep work running smoothly.
Vocabulary:
Emergency: A sudden serious problem needing quick action
Polite: Showing good manners and respect
Professional: Behaving in a responsible and skilled way
Busy: Having a lot to do or many people
Calm: Not nervous or upset; peaceful
Practice more with this lesson:
