Paul, an SEO specialist, talks to Laura about a service problem. He apologizes and explains what went wrong. Then, he offers compensation to fix the issue.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Technical: Related to technology or practical skills
Analysis: Careful study of something to understand it
Deadline: The latest time by which something must be done
Practice more with this lesson:
