Handling Complaints with a VIP Customer – English for Security Guard – Medium Level

Daniel is a security guard. He helps Mia, a VIP customer. Mia has a complaint and Daniel guides her step-by-step.

🎧 Handling Complaints with a VIP Customer
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Vocabulary:

Complaint: A statement about a problem or bad situation.

Reserved: Kept for a particular person or purpose.

Patrol: To watch or guard an area regularly.

Report: A written or spoken description of an event.

Immediately: Without any delay; right away.


Practice more with this lesson:


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