Emma is a security guard. She talks to Michael, a visitor, who has a complaint. Emma tries to solve the problem while staying busy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Visitor: A person who comes to a place for a short time.
Discount: A reduction in the price of something.
Manager: A person who is in charge of a place or group.
Parking: The act of leaving a car in a place temporarily.
Practice more with this lesson:
