Olivia trains Robert on how to apologize to customers during a system outage. She shows him how to offer compensation politely. Robert learns to handle upset customers calmly.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Outage: A time when a system is not working
Polite: Showing good manners and respect
Calm: Not angry or upset
Practice more with this lesson:
