David, a sales executive, talks to Mia about a service problem. He explains what happened and what they will do next. They want to keep good communication with their client.
Vocabulary:
Service: work done to help others
Delivery: the act of bringing goods to a place
Delay: when something happens later than planned
Complain: to say something is wrong or bad
Discount: a reduction in the price
Practice more with this lesson:
