Anna trains Mark on how to handle customer objections. They practice resolving a misunderstanding during a sales call. This helps Mark improve his communication skills.
Vocabulary:
Objection: A reason given to disagree or refuse.
Apologize: To say sorry for a problem.
Clarify: To make something clear or easy to understand.
Feature: A special part or quality of something.
Delivery: The act of bringing goods to a place.
Practice more with this lesson:
