Clarifying Customer Expectations to Resolve a Misunderstanding – English for Sales Executive – Medium Level

Kevin is helping Jessica with a problem. She is unhappy about her order. They talk to fix the issue quickly.

🎧 Clarifying Customer Expectations to Resolve a Misunderstanding
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Vocabulary:

Order: A request to buy something.

Shipment: Sending goods to a customer.

Return: To send something back.

Label: A tag with information.

Mistake: An error or wrong action.


Practice more with this lesson:


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