James teaches Mia how to handle negative feedback from customers. They talk about asking more questions to understand the problem better. Mia learns how to improve her sales skills.
Vocabulary:
Feedback: Information about how well something is done
Customer: A person who buys goods or services
Problem: Something that is wrong or causes trouble
Details: Small pieces of information about something
Care: To show concern or kindness to someone
Practice more with this lesson:
