English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies with Customer Complaints – English for Retail Manager – Easy Level

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by

Michael Carter
in
Refund
Money given back for a product.
Policy
A rule or plan of action.
Approve
To agree or allow something.
Exchange
To give one thing and get another.
Complaint
A statement that something is wrong.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Policy
Approve
Exchange
Complaint
A statement that something is wrong.
Money given back for a product.
To agree or allow something.
A rule or plan of action.
To give one thing and get another.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?
4. What does “Policy” mean?
5. What does “Approve” mean?
6. What does “Exchange” mean?
7. What does “Complaint” mean?

Practice more with this lesson:


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