English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting – English for Retail Manager – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Damage
Harm that makes something broken or less useful.
Shipment
Goods sent from one place to another.
Policy
A rule or plan made by a company.
Replacement
Something that takes the place of another.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Damage
Shipment
Policy
Replacement
Goods sent from one place to another.
Harm that makes something broken or less useful.
Something that takes the place of another.
A statement that something is wrong.
A rule or plan made by a company.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Damage” mean?
5. What does “Shipment” mean?
6. What does “Policy” mean?
7. What does “Replacement” mean?

Practice more with this lesson:


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