Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting - English for Retail Manager - Medium Level

Complaint

A statement that something is wrong.

Damage

Harm that makes something broken or less useful.

Shipment

Goods sent from one place to another.

Policy

A rule or plan made by a company.

Replacement

Something that takes the place of another.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Damage

Shipment

Policy

Replacement

A rule or plan made by a company.

Goods sent from one place to another.

Something that takes the place of another.

A statement that something is wrong.

Harm that makes something broken or less useful.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Damage” mean?

5. What does “Shipment” mean?

6. What does “Policy” mean?

7. What does “Replacement” mean?

Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting – English for Retail Manager – Medium Level