English Lessons

Vocabulary Flashcards and Quiz of Handling a VIP Customer Issue – English for Retail Manager – Easy Level

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by

Michael Carter
in
VIP
A very important person.
Problem
A situation that needs fixing.
Apologize
Say sorry for a mistake.
Replacement
A new item instead of a wrong one.
Refund
Money given back for a product.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
VIP
Problem
Apologize
Replacement
Refund
A situation that needs fixing.
Money given back for a product.
Say sorry for a mistake.
A very important person.
A new item instead of a wrong one.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “VIP” mean?
4. What does “Problem” mean?
5. What does “Apologize” mean?
6. What does “Replacement” mean?
7. What does “Refund” mean?

Practice more with this lesson: