English Lessons

Vocabulary Flashcards and Quiz of Handling a VIP Customer Issue โ€“ English for Retail Manager โ€“ Easy Level

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by

Michael Carter
in
VIP
A very important person.
Problem
A situation that needs fixing.
Apologize
Say sorry for a mistake.
Replacement
A new item instead of a wrong one.
Refund
Money given back for a product.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
VIP
Problem
Apologize
Replacement
Refund
Money given back for a product.
Say sorry for a mistake.
A new item instead of a wrong one.
A situation that needs fixing.
A very important person.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œVIPโ€ mean?
4. What does โ€œProblemโ€ mean?
5. What does โ€œApologizeโ€ mean?
6. What does โ€œReplacementโ€ mean?
7. What does โ€œRefundโ€ mean?

Practice more with this lesson:


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