English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client on the Phone โ€“ English for Retail Manager โ€“ Easy Level

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by

Michael Carter
in
Order
A request to buy something.
Replacement
A new item given instead of a wrong one.
Refund
Money given back for a returned item.
Label
A small piece of paper or cloth with information.
Problem
A situation that is not correct or causes trouble.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Order
Replacement
Refund
Label
Problem
Money given back for a returned item.
A situation that is not correct or causes trouble.
A request to buy something.
A small piece of paper or cloth with information.
A new item given instead of a wrong one.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œOrderโ€ mean?
4. What does โ€œReplacementโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œLabelโ€ mean?
7. What does โ€œProblemโ€ mean?

Practice more with this lesson:


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