English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client on the Phone – English for Retail Manager – Easy Level

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by

Michael Carter
in
Order
A request to buy something.
Replacement
A new item given instead of a wrong one.
Refund
Money given back for a returned item.
Label
A small piece of paper or cloth with information.
Problem
A situation that is not correct or causes trouble.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Order
Replacement
Refund
Label
Problem
A request to buy something.
A new item given instead of a wrong one.
Money given back for a returned item.
A situation that is not correct or causes trouble.
A small piece of paper or cloth with information.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Order” mean?
4. What does “Replacement” mean?
5. What does “Refund” mean?
6. What does “Label” mean?
7. What does “Problem” mean?

Practice more with this lesson: