Vocabulary Flashcards and Quiz of Closing a Difficult Client Conversation Professionally - English for Retail Manager - Advanced Level

Concerns

Worries or problems someone has

Policy

A rule or plan of action

Receipt

A paper showing proof of purchase

Exchange

To give one thing and get another

Professional

Showing skill and good manners at work

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Concerns

Policy

Receipt

Exchange

Professional

To give one thing and get another

A paper showing proof of purchase

Showing skill and good manners at work

Worries or problems someone has

A rule or plan of action

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Concerns” mean?

4. What does “Policy” mean?

5. What does “Receipt” mean?

6. What does “Exchange” mean?

7. What does “Professional” mean?

Vocabulary Flashcards and Quiz of Closing a Difficult Client Conversation Professionally – English for Retail Manager – Advanced Level