Emma, a retail manager, talks with Paul, a difficult client. They discuss key points about a product. Emma tries to solve the problem calmly.
Vocabulary:
Concerns: Worries or problems someone has.
Replace: To give a new item instead of a broken one.
Discount: A lower price than usual.
Quality: How good or bad something is.
Product: Something made to sell or buy.
Practice more with this lesson:
