David is a retail manager. Mia is a customer who gave negative feedback. David helps Mia by giving clear steps to solve the problem.
Vocabulary:
Feedback: Information about a person’s experience or opinion
Manual: A booklet that explains how to use something
Receipt: A paper that shows proof of purchase
Refund: Money given back for a returned product
Return: To bring back a product to the store
Practice more with this lesson:
