Handling a Customer Complaint by Phone – English for Retail Manager – Easy Level

Mia is a retail manager. She calls Mark to solve a problem. They talk about a misunderstanding and try to fix it.

🎧 Handling a Customer Complaint by Phone
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Vocabulary:

Issue: A problem or concern.

Order: A request to buy something.

Warehouse: A place where goods are stored.

Arrive: To reach a place.

Team: A group of people working together.


Practice more with this lesson:


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