Mia, a retail manager, meets clients to discuss a recent problem. She apologizes and offers compensation. They try to find a good solution together.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Refund: Money returned to someone who paid for something.
Discount: A reduction in price.
Cooperation: Working together to achieve a goal.
Practice more with this lesson:
