Kevin and Jessica discuss how to handle complaints during a presentation. They focus on apologizing and offering compensation. This helps when talking to senior management.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Management: People who are in charge of a company or group.
Presentation: A talk or show explaining information to others.
Practice more with this lesson:
