Laura and Michael discuss a problem during a presentation. They must handle a VIP customer’s concerns carefully. Laura decides to escalate the issue to find a solution.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Vip: A very important person, often a special customer.
Concern: A worry or problem someone has.
Presentation: A talk or show of information to an audience.
Method: A way of doing something, especially in research.
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