Mia, a research scientist, talks to Mark about a VIP customer’s complaint. The issue is serious and needs quick action. They decide to escalate the problem to solve it fast.
Vocabulary:
Complaint: A statement that something is wrong.
Vip: A very important person.
Escalate: To raise a problem to a higher level.
Issue: A problem or concern.
Manager: A person in charge of others.
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