Emma and Kevin discuss how to write clear emails. They want to make sure a VIP customer understands their research work. They focus on setting good expectations.
Vocabulary:
Clarify: To make something clear or easy to understand
Expectation: What someone thinks will happen
Draft: A first version of a written document
Delay: To make something happen later than planned
Professional: Showing skill and good behavior at work
Practice more with this lesson:
