Linda trains Robert on how to check information with a tough client. They practice handling difficult questions. The goal is to improve communication skills.
Vocabulary:
Confirm: To make sure something is correct
Impatient: Easily annoyed or not willing to wait
Open question: A question that needs more than yes or no
Professional: Behaving in a polite and proper way at work
Notes: Written information to remember later
Practice more with this lesson:
