Robert talks to Sophia about a problem with a VIP customer. They need to report progress and escalate the issue quickly. They want to keep the customer happy.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Candidate: A person applying for a job.
Vip: A very important person.
Delay: When something happens later than planned.
Progress: The process of moving forward or improving.
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