Laura teaches Daniel how to calm clients during busy times. They talk about staying polite and helpful. Daniel learns how to manage stress and keep clients happy.
Vocabulary:
Client: A person who uses a service or buys something.
Polite: Showing good manners and respect.
Nervous: Feeling worried or anxious.
Calm: Not angry or upset; relaxed.
Follow up: To check or contact again after first action.
Practice more with this lesson:
