Robert, a real estate agent, talks with Olivia, a VIP customer. He reports progress, apologizes for delays, and offers compensation. They discuss the next steps carefully.
Vocabulary:
Delay: To make something happen later than planned
Compensation: Something given to make up for a problem
Discount: A reduction in the usual price
Progress: The process of improving or moving forward
Patience: The ability to wait without getting angry
Practice more with this lesson:
