Kevin talks to Mia about a system outage. They discuss how to reassure clients. The goal is to keep clients calm and informed.
Vocabulary:
Outage: A period when a system is not working.
Reassure: To make someone feel less worried.
Manual: Done by hand, not by machine.
Update: To give new information.
Trust: Belief that someone is honest and reliable.
Practice more with this lesson:
