Laura and William discuss feedback from a client. They talk about how to improve their communication. They want to keep a good relationship with the client.
Vocabulary:
Feedback: Information about how well something is done.
Client: A person who buys or uses services.
Communication: The act of sharing information or ideas.
Apologize: To say sorry for a mistake.
Trust: Belief that someone is honest and reliable.
Practice more with this lesson:
