Robert and Olivia discuss problems in a real estate presentation. They try to find the root causes. They want to improve their communication with senior management.
Vocabulary:
Culture: The ideas, customs, and social behavior of a group.
Presentation: A talk to show information to people.
Confused: Unable to understand or think clearly.
Formal: Following rules or customs strictly.
Trust: Belief in the honesty or ability of someone.
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