John trains Linda on how to end a call politely during a system outage. They practice what to say when the system is not working. This helps Linda stay professional with clients.
Vocabulary:
Apologize: Say sorry for a mistake or problem
Inconvenience: A problem or difficulty caused to someone
Professional: Showing skill and good behavior at work
Patience: The ability to wait calmly
Understanding: Showing you know and care about someone’s feelings
Practice more with this lesson:
