English Lessons

Vocabulary Flashcards and Quiz of Performance Review and Next Steps After Service Failure – English for Public Relations Officer – Advanced Level

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by

Michael Carter
in
Service failure
When a service does not work as expected.
Compensation
Something given to make up for a problem.
Transparency
Being open and honest about information.
Apology
A statement saying sorry for a mistake.
Follow-up
An action done later to check or improve something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Service failure
Compensation
Transparency
Apology
Follow-up
When a service does not work as expected.
A statement saying sorry for a mistake.
Something given to make up for a problem.
An action done later to check or improve something.
Being open and honest about information.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Service failure” mean?
4. What does “Compensation” mean?
5. What does “Transparency” mean?
6. What does “Apology” mean?
7. What does “Follow-up” mean?

Practice more with this lesson: