Vocabulary Flashcards and Quiz of Handling a Difficult Client by Phone - English for Public Relations Officer - Medium Level

Escalate

To raise a problem to a higher level.

Concern

A worry or problem someone has.

Patience

The ability to wait calmly.

Urgent

Needing quick action or attention.

Solution

A way to fix a problem.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Escalate

Concern

Patience

Urgent

Solution

The ability to wait calmly.

A way to fix a problem.

A worry or problem someone has.

To raise a problem to a higher level.

Needing quick action or attention.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?

4. What does “Concern” mean?

5. What does “Patience” mean?

6. What does “Urgent” mean?

7. What does “Solution” mean?

Vocabulary Flashcards and Quiz of Handling a Difficult Client by Phone – English for Public Relations Officer – Medium Level