Sophia and Paul discuss how to end feedback sessions during a system outage. They want to keep the conversation professional and calm. They plan to reassure the clients and offer help.
Vocabulary:
Outage: A time when a system is not working
Professional: Showing skill and good manners at work
Apologize: Say sorry for a mistake or problem
Assure: Tell someone something will happen or is true
Patience: The ability to wait calmly without anger
Practice more with this lesson:
