Michael trains Emily on how to handle a difficult client. They discuss when to escalate an issue. The goal is to keep clients calm and safe.
Vocabulary:
Escalate: To make a problem more serious or to ask for higher help.
Client: A person who receives services or help.
Supervisor: A person who manages or guides others at work.
Safe: Free from danger or harm.
Calm: Not angry or upset; peaceful.
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