Emily and Paul talk about how to answer emails when many clients write at the same time. They discuss ways to handle objections clearly and kindly. This helps keep clients happy during busy hours.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Concern: A worry or problem someone has.
Solution: A way to fix a problem.
Reply: An answer to a question or message.
Trust: Belief that someone is honest and kind.
Practice more with this lesson: