Handling Complaints by Negotiating Terms – English for Psychologist – Easy Level

Olivia is a psychologist talking to Mark. They discuss a problem with therapy sessions. Olivia tries to solve the issue calmly.

🎧 Handling Complaints by Negotiating Terms
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Vocabulary:

Complaint: A statement that something is wrong.

Session: A meeting for therapy or work.

Homework: Tasks to do outside sessions.

Negotiate: To discuss to reach an agreement.

Understanding: A clear idea about a problem.


Practice more with this lesson:


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