Kevin talks to Olivia about a problem with her service. He listens carefully and repeats the main points. They work together to find a solution.
Vocabulary:
Service: Help or work done for someone.
Problem: Something that is wrong or causes trouble.
Communication: The way people share information or feelings.
Delay: When something happens later than planned.
Understand: To know the meaning or reason for something.
Practice more with this lesson:
