Paul and Linda discuss how to handle customer inquiries. They focus on finding root causes during onboarding. The goal is to improve customer support with new psychologists.
Vocabulary:
Onboarding: The process of introducing a new employee.
Root cause: The main reason for a problem.
Inquiry: A question or request for information.
Psychologist: A professional who studies the mind and behavior.
Document: To record information in writing or electronically.
Practice more with this lesson:
